Social media is changing healthcare in a variety of ways. From being used as a tool to give a behind the scene look at what it’s like to work or to receive care to providing updates on cutting-edge medical discoveries and procedures, the medium is providing a large array of...
Twitter comes to my phone bill’s rescue
I tried an experiment a few weeks ago. It was initiated by a call I received from a collections company for an amount less than $35. The rub was that it was for an AT&T bill that I’d paid more than eight months earlier and had unsuccessfully tried to get...
The power of pastelitos
Measuring the value of great customer service in pastelitos.